Refund and Returns Policy
Refund Policy
What should I do after receiving the order?
Please record an unboxing/unwrapping video immediately after receiving your parcel. This video will help us verify any damage or missing item claims.
What if I receive a damaged or incomplete order?
All products go through a quality check before shipment. However, if your order is damaged during transit or if any item is missing/incomplete:
- Please record an unboxing/unwrapping video immediately after opening the parcel.
- Email us at within 24 hours of delivery.
Our support team will respond within 24–48 hours.
Exchange & Return Policy
Exchange or return requests will only be accepted in cases where a damaged product is received.
Important Note
We reserve the right to reject exchange or return requests if a customer is found using abusive, offensive, or inappropriate language with our customer care representatives.
Terms & Conditions
What is your Shipping Policy?
Orders are dispatched within 24–48 working hours after order placement. Delivery timelines are as follows:
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Within Noida: 2–4 working days
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Outside Noida: 5–10 working days
Important:
If you receive a message or email stating that your parcel has been delivered, but you have not received it, please contact us immediately (within 24 hours). After this period, our shipping partners may not be able to investigate the issue.
What are your Shipping Charges?
Our shipping charges are as follows:
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Within Noida: ₹40 per kg
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Delhi: ₹50 per kg
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Other Locations: ₹70 per kg
What should I do after receiving the order?
Please record an unboxing/unwrapping video immediately after receiving your parcel. This will help in case of any damage or missing item claims.
What if I receive a damaged product?
All products undergo quality checks before shipment. However, if any product is damaged during transit:
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Please record an unboxing/unwrapping video upon receiving the parcel.
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Email us at within 24 hours of delivery.
Our team will respond within 24–48 hours. at Info@funtrixsolutions.in
Note:
We are responsible only for product damage and not for damage to the outer packaging/carton.
Who are your Shipping Partners?
We ship through trusted courier partners including:
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Delhivery
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XpressBees
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Blue Dart
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Ekart Logistics
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DTDC
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Kerry Logistics, etc.
If you prefer delivery through India Post, please mention it in the Order Notes section during checkout.
Which battery should be used?
For battery-operated products, we recommend using Duracell batteries for the best performance.
Privacy Policy
This Privacy Policy describes how Funtrix Solutions (“we,” “us,” “our,” or the “Company”) collects, uses, and protects your personal information when you visit or make a purchase from our website, communicate with us, or use any of our services (collectively, the “Services”).
By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last Updated” date.
Information We Collect
Information You Provide Directly
We may collect the following information when you use our Services:
Name
Billing and shipping address
Phone number
Email address
Payment details (processed securely through payment gateways)
Account login information
Order history and shopping preferences
Customer support messages and communications
Providing certain information may be necessary to access specific features or complete purchases.
Information Collected Automatically
We may automatically collect certain information through cookies and similar technologies, including:
IP address
Browser type
Device information
Pages visited
Time spent on the website
Shopping and browsing behavior
This helps us improve user experience and website performance.
Cookies
Our website uses cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic and performance
Provide personalized advertisements and promotions
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.
How We Use Your Information
We use your information for the following purposes:
Processing and fulfilling orders
Managing payments and refunds
Providing customer support
Sending order updates and notifications
Improving our products and services
Preventing fraud and unauthorized activities
Sending promotional offers, updates, and marketing communications (you may opt out anytime)
Sharing of Personal Information
We may share your information with trusted third parties only when necessary, including:
Payment gateways and payment processors
Shipping and logistics partners
IT and website service providers
Analytics and marketing service providers
Legal authorities if required by law
We do not sell your personal information to third parties.
Third-Party Services & Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites. We recommend reviewing their privacy policies separately.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
We recommend not sharing sensitive account information such as passwords with anyone.
Data Retention
We retain personal information only as long as necessary to:
Provide our Services
Complete transactions
Comply with legal obligations
Resolve disputes
Enforce our policies and agreements
Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Restrict or object to certain data processing activities
To exercise your rights, please contact us using the details below.
Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
International Data Transfers
Your information may be processed or stored in locations outside your country, including by third-party service providers. We take reasonable steps to ensure your information remains protected.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact us:
Funtrix Solutions
Email: Sale@funtrixsolutions.in